Overview

In addition to working on retail systems platform, I was also asked to provide UX support for a vendor platform. At that time, Vendor Central consisted of multiple teams building applications for vendors with no common standards or end-to-end process support. Their user interfaces were a reflection of how internal systems worked and vendors were expected to “know” what they need to do and where to find the information. As a result, vendor managers were spending too much time helping vendors navigate “self-service” site.

To better understand most critical usability issues and challenges, I first analyzed vendor survey feedback and interviewed many vendor mangers. In addition, I conducted site visits with local vendors.

After analyzing user workflows, I then completely redesigned core vendor applications: purchase orders, shipments, invoices, payments with a goal to reduce vendor contacts.

New designs were implemented in 2013 and reduced vendor contacts by 20-50%.